Terms of service

Terms of Service

Overview

Welcome to Reliable Hygiene, an e-commerce website operated by Romina Consumer Care Private Limited. By accessing this website, browsing products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use Reliable Hygiene.

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.

Who we are

  • Website / brand name: Reliable Hygiene

  • Company / legal entity: Romina Consumer Care Private Limited

  • Customer support: care@reliablehygiene.com · +91 9820476016

References to "we", "us", or "our" in these Terms of Service mean Romina Consumer Care Private Limited, the operator of Reliable Hygiene.

Use of the website

By using Reliable Hygiene, you agree that:

  • You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian, to place an order.

  • You will provide accurate and complete account, delivery, contact, and payment information.

  • You will not use Reliable Hygiene for unlawful activity, fraud, abuse, unauthorised access, or attempts to disrupt or damage the website or our systems.

  • You will not misuse promotional offers, discounts, coupons, returns, refunds, or other services provided through Reliable Hygiene.

  • We may suspend, restrict, or refuse access to the website or cancel orders where we reasonably suspect fraud, abuse, unlawful activity, bulk reselling, or violation of these Terms of Service.

Products & information

  • Romina Consumer Care Private Limited strives to provide accurate product images, descriptions, specifications, sizes, ingredients, usage information, and prices on Reliable Hygiene.

  • Product images and packaging shown on the website may vary slightly from the actual product due to screen settings, photography, printing, packaging updates, or batch variations.

  • Product availability is subject to stock and may change without prior notice.

  • Hygiene, personal care, and other consumer products should be used only according to the instructions, warnings, and directions provided on the product label or packaging.

  • Information provided on Reliable Hygiene is intended for general product and consumer information and does not constitute professional medical advice.

  • We may restrict order quantities or cancel orders where reasonably required due to stock limitations, pricing errors, regulatory requirements, fraud prevention, or other legitimate business reasons.

Pricing & payment

  • All prices on Reliable Hygiene are displayed in Indian Rupees (INR) unless otherwise stated.

  • Applicable taxes, discounts, promotional benefits, and shipping charges, where applicable, will be displayed during the checkout process before you complete your order.

  • Payment must be successfully completed through the payment methods made available on Reliable Hygiene before an order is dispatched, except where Cash on Delivery (COD) is specifically offered and selected.

  • We reserve the right to correct typographical, technical, pricing, tax, promotional, or other errors on the website.

  • If an order is affected by a material pricing or product information error, we may cancel the affected order or item and provide a refund for any amount already paid for the cancelled item or order.

Orders & acceptance

Placing an order on Reliable Hygiene constitutes an offer by you to purchase the selected products.

An order is considered accepted when you receive an order confirmation from Reliable Hygiene through email, SMS, or another applicable communication channel.

Receipt of an order acknowledgement does not guarantee that every product will remain available until dispatch.

If a product becomes unavailable after an order is placed, or if we are unable to fulfil an order for another legitimate reason, we may cancel the affected item or order and notify you. Where payment has already been collected, the applicable amount will be refunded.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, misuse, incorrect pricing, stock limitations, or violation of these Terms of Service.

Shipping & delivery

Shipping and delivery terms are described in our Shipping Policy.

Delivery estimates provided on Reliable Hygiene are indicative and may be affected by factors including courier delays, weather, operational disruptions, incorrect delivery information, or circumstances beyond our reasonable control.

You are responsible for providing an accurate and complete delivery address and contact information at checkout.

Risk and responsibility for the product will transfer in accordance with applicable law and the terms applicable to the relevant delivery arrangement.

Returns & refunds

Returns, refunds, and eligible return conditions are governed by our Returns & Refunds Policy.

Please review the Returns & Refunds Policy before placing an order on Reliable Hygiene.

Nothing in these Terms of Service is intended to restrict any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Privacy

Your use of Reliable Hygiene is also subject to our Privacy Policy, which explains how Romina Consumer Care Private Limited collects, uses, stores, and protects personal information.

By using the website, you acknowledge that your personal information may be processed as described in our Privacy Policy and as permitted by applicable law.

Intellectual property

All content available on Reliable Hygiene, including but not limited to:

  • Brand names and logos

  • Product images

  • Photographs

  • Text and product descriptions

  • Graphics

  • Website layout and design

  • Icons

  • Videos

  • Website content and materials

is owned by, licensed to, or otherwise lawfully used by Romina Consumer Care Private Limited and/or the respective rights holders.

You may not copy, reproduce, modify, distribute, republish, transmit, commercially exploit, or otherwise use website content without prior written permission, except where such use is permitted by applicable law.

Reliable Hygiene and associated branding may be protected by applicable intellectual property and trademark laws.

Disclaimer

Reliable Hygiene and its website content are provided on an "as is" and "as available" basis, subject to applicable law.

While we make reasonable efforts to maintain accurate information and reliable website operation, Romina Consumer Care Private Limited does not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in these Terms of Service excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

Limitation of liability

To the fullest extent permitted by applicable law, Romina Consumer Care Private Limited will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of Reliable Hygiene or from products purchased through the website.

To the extent permitted by applicable law, our total liability in relation to a claim concerning a particular product purchased through Reliable Hygiene will not exceed the amount actually paid by you for that product.

Nothing in these Terms of Service is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Romina Consumer Care Private Limited, its employees, representatives, service providers, and partners from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your misuse of Reliable Hygiene

  • Your violation of these Terms of Service

  • Your unlawful use of the website

  • Your infringement of third-party intellectual property or other rights

  • Your fraudulent or unauthorised activities in connection with the website

This provision will apply only to the extent permitted by applicable law.

Changes to these terms

Romina Consumer Care Private Limited may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

The latest version will be published on this page.

Your continued use of Reliable Hygiene after revised terms are published will be subject to the updated Terms of Service, to the extent permitted by applicable law.

Governing law & jurisdiction

These Terms of Service are governed by the laws of India.

Any dispute arising out of or relating to Reliable Hygiene, these Terms of Service, or an order placed through the website will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in these Terms of Service prevents a consumer from exercising any statutory rights or remedies available under applicable consumer protection or other applicable laws.

Contact

For questions regarding these Terms of Service, please contact:

Romina Consumer Care Private Limited
Website / Brand: Reliable Hygiene
Email: care@reliablehygiene.com
Phone: +91 9820476016
Support hours: Monday–Saturday, 9 AM–6 PM IST

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.