Terms of service

Overview

Welcome to Reliable Hygiene, an e-commerce website operated by Royal Herbs. By accessing this website, browsing products, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, please do not use Reliable Hygiene.

Reliable Hygiene — Powered by Royal Herbs.

Who we are

  • Website / brand name: Reliable Hygiene
  • Company / legal entity: Royal Herbs
  • Customer support: care@reliablehygiene.com · +91 9820476016

References to "we", "us", or "our" in these terms mean Royal Herbs, the operator of Reliable Hygiene.

Use of the website

  • You must be at least 18 years old, or use the site under supervision of a parent or legal guardian, to place an order.
  • You agree to provide accurate account, delivery, and payment information.
  • You may not use Reliable Hygiene for unlawful activity, fraud, abuse, or attempts to disrupt the website or our systems.
  • We may suspend or refuse access if we suspect misuse, bulk reselling, or violation of these terms.

Products & information

  • Royal Herbs strives to display accurate product images, descriptions, sizes, ingredients, and prices on Reliable Hygiene. Minor variations in packaging, colour, or batch may occur.
  • Hygiene and personal care products must be used only as directed on the product label or packaging.
  • Product information on the website is for general guidance and does not replace professional medical advice.
  • We may limit order quantities or cancel orders at our discretion where required for stock, compliance, or fraud prevention.

Pricing & payment

  • All prices on Reliable Hygiene are shown in Indian Rupees (INR) unless stated otherwise.
  • Applicable taxes, discounts, and shipping charges are shown at checkout before you complete payment.
  • Payment must be completed through our approved payment methods before dispatch.
  • We reserve the right to correct pricing errors and cancel orders affected by such errors, with a full refund if payment was already collected.

Orders & acceptance

Placing an order on Reliable Hygiene is an offer to purchase from Royal Herbs. Your order is confirmed when you receive an order confirmation email or SMS. If a product becomes unavailable after you order, we will notify you and issue a refund for the unavailable item(s).

Shipping & delivery

Delivery terms are described in our Shipping Policy. Risk of loss passes to you upon delivery to the address provided at checkout, except where otherwise required by law.

Returns & refunds

Returns and refunds are governed by our Refund Policy. Please read it carefully before placing an order on Reliable Hygiene.

Privacy

Your use of Reliable Hygiene is also subject to our Privacy Policy, which explains how Royal Herbs collects and uses personal information.

Intellectual property

All content on Reliable Hygiene — including the brand name, logos, text, images, graphics, layout, and design — is owned by or licensed to Royal Herbs and may not be copied, reproduced, or used without prior written permission.

Disclaimer

Reliable Hygiene and its content are provided on an "as is" and "as available" basis. To the extent permitted by law, Royal Herbs does not guarantee uninterrupted or error-free operation of the website.

Limitation of liability

To the fullest extent permitted by applicable law, Royal Herbs shall not be liable for indirect, incidental, special, or consequential damages arising from your use of Reliable Hygiene or products purchased through it. Our total liability for any claim relating to a product purchased on Reliable Hygiene is limited to the amount you paid for that product.

Indemnity

You agree to indemnify and hold harmless Royal Herbs, its owners, employees, and partners from claims arising out of your misuse of Reliable Hygiene, violation of these terms, or infringement of any third-party rights.

Changes to these terms

Royal Herbs may update these Terms of Service from time to time. The latest version will be posted on this page. Continued use of Reliable Hygiene after changes are published constitutes acceptance of the revised terms.

Governing law

These Terms of Service are governed by the laws of India. Any dispute arising out of or relating to Reliable Hygiene or these terms shall be subject to the exclusive jurisdiction of the courts in India.

Contact

For questions about these Terms of Service, contact Royal Herbs:

  • Email: care@reliablehygiene.com
  • Phone: +91 9820476016 (Mon–Sat, 9 AM – 6 PM IST)

Reliable Hygiene — Powered by Royal Herbs.