Shipping policy

Shipping Policy

Overview

This Shipping Policy explains how orders placed on Reliable Hygiene, operated by Romina Consumer Care Private Limited, are processed, shipped, and delivered within India.

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.

Who fulfils your order

Website / brand: Reliable Hygiene
Company / seller: Romina Consumer Care Private Limited
Support: care@reliablehygiene.com · +91 9820476016

Delivery coverage

Romina Consumer Care Private Limited delivers Reliable Hygiene orders across India through trusted logistics partners, including Shiprocket and affiliated courier services.

We currently do not ship outside India.

Delivery availability depends on the serviceability of your delivery pin code. If your location is not serviceable at checkout, please contact us before placing your order.

Order processing time

Orders are generally processed within 1–2 business days, Monday–Saturday, excluding public holidays.
Orders placed on Sundays or public holidays are generally processed on the next business day.
You will receive an email and/or SMS confirmation when your order is placed and, where applicable, another notification when your order is shipped with tracking details.

Order processing may take longer during sales, promotional periods, high-demand periods, or due to circumstances beyond our reasonable control.

Estimated delivery times

After dispatch, estimated delivery times are generally:

Metro cities: 3–5 business days
Other serviceable pin codes: 5–10 business days

These are estimated delivery timelines and are not guaranteed delivery dates.

Delivery times may vary due to courier delays, peak seasons, weather conditions, public holidays, remote locations, operational disruptions, incorrect address information, regulatory restrictions, or other circumstances beyond our reasonable control.

Shipping charges

Applicable shipping fees, if any, will be displayed at checkout before you complete your order.
Promotional free-shipping offers apply only according to the terms displayed on Reliable Hygiene or at checkout during the applicable promotional period.
Shipping charges are generally non-refundable unless the return or refund is approved due to an error attributable to Romina Consumer Care Private Limited, such as a wrong, missing, or damaged item being sent.

Order tracking

You can track your shipment by:

Using the tracking link provided in your shipping confirmation email or SMS
Signing in to My Account → Orders on Reliable Hygiene, where tracking information is available
Contacting us at care@reliablehygiene.com with your order number

Tracking information may take some time to become available after an order is handed over to the logistics partner.

Delivery attempts & address accuracy

Please ensure that your delivery name, phone number, address, and pin code are complete and accurate when placing your order.

Courier partners may make delivery attempts according to their standard delivery procedures.

If delivery cannot be completed due to an incorrect or incomplete address, unavailable recipient, incorrect contact information, refusal to accept delivery, or other circumstances attributable to the customer, delivery may be delayed or the shipment may be returned to us.

Any additional delivery or re-shipping charges, where applicable and permitted, may be communicated to the customer before re-dispatch.

Romina Consumer Care Private Limited is not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Delivery issues

Delayed shipment

If your order has not been delivered within the estimated delivery window, please contact us at care@reliablehygiene.com with your order number. We will coordinate with the relevant logistics partner and assist you as reasonably possible.

Marked delivered but not received

If your order is marked as delivered but you have not received it, please report the issue to us within 48 hours of the delivery status being updated.

Please provide your order number and any relevant information that may help us investigate the issue with the logistics partner.

Damaged outer packaging or product

If your package appears damaged at the time of delivery, please take clear photographs of:

The shipping label
The outer packaging
The damaged area
The product and its packaging

Please contact us within 48 hours of delivery.

Where possible, retain the original packaging and product until the issue has been reviewed.

Wrong or missing item

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery with:

Your order number
Details of the issue
Clear photographs of the package, shipping label, and products received

We will review the issue and provide an appropriate resolution in accordance with our Returns & Refunds Policy.

Partial shipments

In some cases, items from the same order may be shipped in separate packages or on different dates due to stock availability, warehouse processing, or logistics considerations.

Where applicable, separate tracking information may be provided for the different shipments.

Returns & reverse pickup

Return, refund, and reverse-pickup terms are covered in our Returns & Refunds Policy.

Approved returns on Reliable Hygiene may be handled by Romina Consumer Care Private Limited through our logistics and returns partners.

Reverse pickup availability may depend on the serviceability of the customer's pin code and the applicable logistics partner.

Force majeure

We will not be responsible for delays or inability to fulfil delivery obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, civil disturbances, public emergencies, technical failures, or other unforeseen events.

We will make reasonable efforts to resume or complete delivery as soon as reasonably practicable.

Contact

For shipping-related questions regarding Reliable Hygiene, please contact:

Romina Consumer Care Private Limited
Website / Brand: Reliable Hygiene
Email: care@reliablehygiene.com
Phone: +91 9820476016
Support hours: Monday–Saturday, 9 AM–6 PM IST