Shipping policy

Overview

This Shipping Policy explains how orders placed on Reliable Hygiene, operated by Royal Herbs, are processed, shipped, and delivered within India.

Reliable Hygiene — Powered by Royal Herbs.

Who fulfils your order

Website / brand: Reliable Hygiene
Company / seller: Royal Herbs
Support: care@reliablehygiene.com · +91 9820476016

Delivery coverage

Royal Herbs delivers Reliable Hygiene orders across India through trusted logistics partners, including Shiprocket and affiliated courier services. We currently do not ship outside India.

Delivery availability depends on your pin code. If your location is not serviceable at checkout, please contact us before ordering.

Order processing time

Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
Orders placed on Sundays or public holidays are processed on the next business day.
You receive an email and/or SMS confirmation when your order is placed and again when it is shipped with tracking details.

Estimated delivery times

After dispatch, estimated delivery times are:

Metro cities: 3–5 business days
Other serviceable pin codes: 5–10 business days

Delivery timelines are estimates only and may vary due to courier delays, peak seasons, weather disruptions, remote locations, or operational issues beyond Royal Herbs' control.

Shipping charges

Applicable shipping fees (if any) are displayed clearly at checkout before you complete payment.
Promotional free-shipping offers apply only as shown on Reliable Hygiene or at checkout during the offer period.
Shipping charges are generally non-refundable unless a return is approved due to our error (wrong, missing, or damaged item).

Order tracking

You can track your shipment by:

Using the tracking link in your shipping confirmation email or SMS
Signing in to My Account → Orders on Reliable Hygiene
Contacting us at care@reliablehygiene.com with your order number

Delivery attempts & address accuracy

Please ensure your delivery name, phone number, and address are complete and accurate at checkout.
Courier partners may attempt delivery as per their standard process. If delivery fails due to incorrect details or unavailability, re-delivery may cause delays or additional charges where applicable.
Royal Herbs is not responsible for delays caused by incorrect or incomplete addresses provided by the customer.

Delivery issues

Delayed shipment: If your order is delayed beyond the estimated delivery window, contact us with your order number.
Marked delivered but not received: Report within 48 hours to care@reliablehygiene.com.
Damaged outer packaging or product: Take photos of the shipping label, outer box, and product before opening, and contact us within 48 hours.
Wrong or missing item: Contact us within 48 hours of delivery with your order number and photos.

Partial shipments

In rare cases, items from the same order may ship in separate packages or on different dates. You will be notified by email or SMS if this applies to your order.

Returns & reverse pickup

Return shipping and reverse pickup terms are covered in our Refund Policy. Approved returns on Reliable Hygiene are handled by Royal Herbs through our logistics and returns partners.