Refund policy

Overview

At Reliable Hygiene, operated by Royal Herbs, we want you to shop with confidence. If something is not right with your order, you can request a return for eligible items. Refunds are processed to your original payment method after we receive and inspect returned products.

Reliable Hygiene — Powered by Royal Herbs.

Who this policy applies to

Website / brand: Reliable Hygiene
Company / seller: Royal Herbs
Returns support: care@reliablehygiene.com · +91 9820476016

Return window

7 days from delivery for eligible unopened hygiene and personal care products in original packaging.
48 hours from delivery to report damaged, defective, or wrong items — please share clear photos when contacting us.

Item-wise returns

One order can contain multiple products. You may return one or more items from the same order — you do not need to return the entire order. The refund amount applies only to the approved returned item(s), not the full order value unless all items are returned and approved.

Non-returnable items

Opened or used personal care, intimate care, or hygiene products (unless defective or damaged on arrival)
Products without original packaging, seals, or batch labels
Clearance, combo, or final-sale items marked non-returnable at the time of purchase
Products returned after the eligible return window has expired

How to request a return

Visit our Returns & Refunds page on Reliable Hygiene and open the returns portal.
Enter your order number and the email or phone used at checkout.
Select the item(s) you want to return, choose a reason, and upload photos if required.
The Royal Herbs support team reviews your request and notifies you by email or SMS.

Approval, reverse pickup & inspection

All return requests are subject to review and approval by Royal Herbs. If approved, we schedule a reverse pickup from your delivery address through our logistics partners. Once we receive and inspect the returned item(s), we confirm eligibility and proceed with the refund.

Returns that do not meet our policy (e.g. used products, missing packaging, or outside the return window) may be rejected or returned to you.

Refund method & timeline

Prepaid orders (UPI / card / wallet): refund to the same payment method within 5–7 business days after successful inspection.
COD orders: refund via secure bank transfer or UPI payout link — payout details are shared after approval.
Original shipping charges are non-refundable unless the return is due to our error (wrong, missing, or damaged item sent by Royal Herbs).
Any promotional discounts applied at checkout are adjusted proportionally based on the returned item(s).

Exchanges

We currently process returns and refunds rather than direct exchanges. If you need a different product or variant, please request a return for the eligible item(s) and place a new order on Reliable Hygiene.

Order cancellations

Orders can be cancelled before dispatch by contacting care@reliablehygiene.com or +91 9820476016 with your order number. If your order has already been shipped, please use the returns process after delivery.