Refund policy

Returns & Refunds Policy

Overview

At Reliable Hygiene, operated by Romina Consumer Care Private Limited, we want you to shop with confidence. If something is not right with your order, you can request a return for eligible items. Refunds are processed to your original payment method after we receive and inspect the returned products.

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.

Who this policy applies to

Website / brand: Reliable Hygiene
Company / seller: Romina Consumer Care Private Limited
Returns support: care@reliablehygiene.com · +91 9820476016

Return window

7 days from delivery for eligible unopened hygiene and personal care products in their original packaging.
48 hours from delivery to report damaged, defective, or wrong items. Please share clear photos when contacting us.

Item-wise returns

One order can contain multiple products. You may return one or more items from the same order — you do not need to return the entire order.

The refund amount applies only to the approved returned item(s), not the full order value unless all items are returned and approved.

Non-returnable items

The following products are generally not eligible for return:

Opened or used personal care, intimate care, or hygiene products, unless defective or damaged on arrival
Products without their original packaging, seals, or batch labels
Clearance, combo, or final-sale items specifically marked as non-returnable at the time of purchase
Products returned after the applicable return window has expired

How to request a return

Visit our Returns & Refunds page on Reliable Hygiene and open the returns portal.
Enter your order number and the email address or phone number used at checkout.
Select the item(s) you want to return, choose a reason, and upload photos if required.
The Romina Consumer Care Private Limited support team will review your request and notify you by email or SMS.

Approval, reverse pickup & inspection

All return requests are subject to review and approval by Romina Consumer Care Private Limited.

If approved, we may arrange a reverse pickup from your delivery address through our logistics partners. Depending on the circumstances of the return, we may also provide instructions for self-shipping the eligible product.

Once we receive and inspect the returned item(s), we will confirm whether the item(s) meet the applicable return conditions and proceed with the refund where approved.

Returns that do not meet our policy — including returns involving used products, missing original packaging, missing seals or labels, or returns made after the applicable return window — may be rejected.

Refund method & timeline

Prepaid orders (UPI / card / wallet): Refunds will generally be processed to the same payment method within 5–7 business days after successful inspection and approval.
COD orders: Refunds may be processed through a secure bank transfer or UPI payout link. Required payout details will be requested after approval.
Original shipping charges: Shipping charges are generally non-refundable unless the return is due to an error attributable to Romina Consumer Care Private Limited, such as a wrong, missing, or damaged item being sent.
Promotional discounts: Any promotional discounts applied at checkout may be adjusted proportionally based on the item(s) returned and the applicable refund calculation.

The actual time taken for the refund to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment service provider.

Exchanges

We currently process returns and refunds rather than direct exchanges.

If you require a different product, size, quantity, or variant, please request a return for the eligible item(s), subject to this policy, and place a new order on Reliable Hygiene.

Order cancellations

Orders can be cancelled before dispatch by contacting:

Email: care@reliablehygiene.com
Phone: +91 9820476016

Please provide your order number when requesting cancellation.

If your order has already been dispatched or shipped, cancellation may not be possible. In such cases, please use the applicable returns process after delivery.