Returns
One order can have many products — return only the items you need. We review each request, arrange pickup, then refund eligible items to your original payment method.
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Request return
Open your order and select only the item(s) you want to return (you do not need to return the whole order). Add a reason and photos if needed.
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We review & approve
Our team checks your request against our return policy. You get email/SMS updates for approved or declined.
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Reverse pickup
After we approve your request, we schedule a courier pickup from your delivery address. You will receive pickup details by email or SMS.
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Refund processed
Refund is only for the approved returned item(s), not the full order unless everything is returned. Amount goes to the same payment method (UPI/card/wallet). COD orders get a secure payout link for bank/UPI.
You will need your order number and email or phone used at checkout.
Return policy highlights
- You can return one or more items from the same order — not necessarily the full order
- Returns within 7 days of delivery for eligible unopened hygiene products
- Damaged or wrong item: contact us within 48 hours with photos
- Opened/used personal care items may not be eligible unless defective
- Refund amount = price of approved returned item(s) only (+ shipping rules as per policy)
Edit full policy in Online Store → Pages → Returns page content.
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