Privacy policy

Overview

Welcome to Reliable Hygiene, an online store operated by Royal Herbs ("Royal Herbs", "we", "us", "our"). Reliable Hygiene is our website and customer-facing brand name. All orders, support, and data handling on this website are managed by Royal Herbs.

This Privacy Policy explains what personal information we collect when you visit Reliable Hygiene, place an order, or contact us, and how we use, store, and protect that information.

Who operates this website

Website / brand name: Reliable Hygiene
Company / legal entity: Royal Herbs
Customer support email: care@reliablehygiene.com
Phone: +91 9820476016

Reliable Hygiene — Powered by Royal Herbs.

Information we collect

Order details: name, delivery address, phone number, email, and payment method (processed securely by our payment partners — we do not store full card or UPI credentials).
Account information: if you create an account on Reliable Hygiene, we store your login email and order history.
Support communications: messages you send to care@reliablehygiene.com, WhatsApp, or through our contact forms.
Website usage: device type, browser, pages viewed, and cookies needed for cart, checkout, and site performance.

How we use your information

Royal Herbs uses your information to operate Reliable Hygiene and serve you, including to:

Process, fulfil, and deliver your orders
Send order confirmations, shipping updates, and return/refund notifications
Respond to customer support and after-sales requests
Improve our website, products, packaging, and services
Send marketing emails or offers only if you have subscribed (you can unsubscribe anytime)
Meet legal, tax, and regulatory obligations in India

Sharing of information

We share data only with trusted partners who help Royal Herbs operate Reliable Hygiene:

Payment gateways (e.g. Razorpay, Shopify Payments) for secure checkout
Logistics partners (e.g. Shiprocket and courier services) for delivery and reverse pickup
Returns platform (EcoReturns) when you submit a return request
Analytics, email, and customer-support tools that help us run the website

We do not sell your personal information to third parties for their own marketing purposes.

Cookies

Reliable Hygiene uses essential cookies for cart, checkout, login, and security. Optional analytics cookies may be used to understand how visitors use our site and improve the shopping experience. You can control or disable cookies through your browser settings.

Data retention & security

Royal Herbs retains order, account, and support data for as long as needed for legal, tax, accounting, and customer-service purposes. We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse.

Your rights

You may request access to, correction of, or deletion of your personal data held by Royal Herbs in connection with Reliable Hygiene by emailing care@reliablehygiene.com. We will respond within a reasonable timeframe, subject to applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page. Continued use of Reliable Hygiene after changes are posted means you accept the updated policy.