Privacy policy

Privacy Policy

Overview

Welcome to Reliable Hygiene, an online store operated by Romina Consumer Care Private Limited ("Romina Consumer Care Private Limited", "we", "us", "our"). Reliable Hygiene is our website and customer-facing brand name. Orders, customer support, and data handling on this website are managed by Romina Consumer Care Private Limited.

This Privacy Policy explains what personal information we collect when you visit Reliable Hygiene, place an order, create an account, or contact us, and how we use, store, and protect that information.

Who operates this website

  • Website / brand name: Reliable Hygiene

  • Company / legal entity: Romina Consumer Care Private Limited

  • Customer support email: care@reliablehygiene.com

  • Phone: +91 9820476016

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.

Information we collect

Depending on how you use Reliable Hygiene, we may collect the following information:

  • Order details: Name, delivery address, phone number, email address, order details, and payment method. Payments are processed securely through our payment partners, and we do not store full card details or complete UPI credentials.

  • Account information: If you create an account on Reliable Hygiene, we may store your login email address, account details, and order history.

  • Customer support communications: Messages, enquiries, complaints, return requests, and other information you provide when contacting us through email, WhatsApp, contact forms, or other customer-support channels.

  • Website usage information: Device type, browser type, IP-related technical information, pages viewed, referring pages, and other technical information collected through cookies and similar technologies.

  • Transaction and service information: Information necessary to process orders, deliveries, returns, refunds, cancellations, and other services you request.

How we use your information

Romina Consumer Care Private Limited uses your information to operate Reliable Hygiene and provide our products and services, including to:

  • Process, fulfil, and deliver your orders

  • Process payments, cancellations, returns, and refunds

  • Send order confirmations, invoices, shipping updates, and service notifications

  • Respond to customer support and after-sales requests

  • Verify and manage customer accounts

  • Improve our website, products, packaging, services, and customer experience

  • Detect, prevent, and investigate fraud, misuse, security incidents, or other unauthorised activities

  • Send marketing emails, promotional communications, or offers where permitted and where you have subscribed or otherwise provided consent as required

  • Maintain business, accounting, tax, legal, and regulatory records

  • Comply with applicable laws, regulations, legal processes, and governmental requirements

You may opt out of promotional communications at any time by following the unsubscribe instructions in the relevant communication or contacting us.

Sharing of information

We may share personal information with trusted service providers and partners who assist us in operating Reliable Hygiene and providing services to you.

These may include:

  • Payment gateways and payment service providers (such as Razorpay and other applicable payment providers) for processing secure payments

  • E-commerce and technology service providers that help us operate our website, checkout, customer accounts, and related services

  • Logistics and delivery partners (such as Shiprocket and applicable courier companies) for order delivery and reverse pickups

  • Returns and refund service providers (such as EcoReturns) when you submit a return or refund request

  • Analytics, email, communication, and customer-support providers that help us operate and improve our services

  • Professional advisers, auditors, legal representatives, or authorities where disclosure is necessary to comply with applicable law or protect our legal rights

We do not sell your personal information to third parties for their own independent marketing purposes.

Service providers may process information on our behalf only to provide the services for which they have been engaged, subject to applicable contractual, security, and legal requirements.

Cookies

Reliable Hygiene uses cookies and similar technologies to provide and improve our website.

Essential cookies may be required for functions such as:

  • Shopping cart functionality

  • Checkout

  • Customer login

  • Security

  • Session management

  • Website functionality

We may also use optional analytics or similar technologies to understand how visitors use our website and improve the shopping experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

Data retention & security

Romina Consumer Care Private Limited retains personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, regulatory, fraud-prevention, and dispute-resolution requirements.

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information held by Romina Consumer Care Private Limited in connection with Reliable Hygiene.

You may also contact us regarding:

  • Correction of inaccurate or incomplete information

  • Questions about how your information is used

  • Withdrawal of consent where applicable

  • Opting out of promotional communications

  • Other privacy-related requests permitted under applicable law

To make a privacy-related request, contact us at care@reliablehygiene.com.

We may need to verify your request before taking action and may retain certain information where required or permitted by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

The latest version will always be published on this page. We recommend reviewing this Privacy Policy periodically.

Your continued use of Reliable Hygiene after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.

Contact

For privacy-related questions, requests, or concerns, please contact:

Romina Consumer Care Private Limited
Website / Brand: Reliable Hygiene
Email: care@reliablehygiene.com
Phone: +91 9820476016
Support hours: Monday–Saturday, 9 AM–6 PM IST

Reliable Hygiene — Powered by Romina Consumer Care Private Limited.